The Strategist

Australian watchdog sues Sony for malfunctioning games

05/30/2019 - 11:10

The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Sony Interactive Entertainment Europe due to the fact that the company refused to return money to customers for malfunctioning video games for the Sony PlayStation console.

The ACCC report states that Sony has provided false information to Australian customers on its website and on the PlayStation online store.

"Since about 2017, Sony Europe has been informing consumers who wanted to receive compensation for non-working games that the company is not obliged to refund money for games that were downloaded or purchased more than 14 days ago," the regulator said.

Representatives of Sony Europe also claimed that they should return the money only if developers told consumers that malfunction of the games could not be repaired, the ACCC said, also stating that the company offered to refund the money using virtual game currency.

"The warranty period for consumers does not expire after downloading games, as Sony Europe’s representatives said, according to our statements, and the refund should be made in the form of repayment, unless the consumer chooses a commodity credit," said ACCC chairman Rod Sims.

"Consumers who buy products online have the same rights as those who bought games in the store," the report said.

ACCC filed a lawsuit with the Australian federal court to take action against Sony Europe. 


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