The Strategist

UPS develops AI-based software to fight parcel thefts

09/26/2023 - 10:53

United Parcel Service (UPS), the biggest express delivery company in the world, has created artificial intelligence-based software to assist avoid package theft when items are delivered without the recipient being present, according to CNBC.
The specialized software, named DeliveryDefense, assigns a unique score to a single delivery location on a scale of 1 to 1,000 using data on shipments over the previous two years, including package theft instances at each specific address, and machine learning algorithms.

A package left on the doorstep is more likely to be stolen the lower the final score is. In this scenario, the recipient will be instructed to pick it up personally at a merchant location or a UPS drop-off location.

According to a report by, parcel theft has become a significant issue for Americans: in 2022, 49 million of them will have lost at least one box in the previous 12 months. The average amount of stolen products was $50, and recipients suffered a total loss of $2.4 billion.